本文目录
Receiving a walk-in guest.为散客登记
How many people do you have，XX Mr./Mrs.?先生/小姐，请问您有几位？
What kind of room do you prefer，XX Mr./Mrs. Please? XX先生/小姐，请问您想要哪种房间？
Just a moment, I have to check if there’s a room available XX Mr./Mrs.
XX先生/小姐，请稍等，我看看有没有空房。
Here is a brochure of our hotel and our tariff, XX Mr./Mrs.先生/小姐给您我们酒店介绍和价目表。
We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。
Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？
You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？
Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。
Would you please put your nationality there, sir?先生，请您将您的国籍写在这儿。
Would I ask you to put your name in block capital? XX Mr./Mrs.
XX先生/小姐请用大写字母写您的名字，好吗？
May I have your occupation, please?请问您的职业？
Would you sign your name, please?/I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。
Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.
XX先生/小姐，能出示一下您的护照吗？
I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.
XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。
How would you like to pay by cash or credit card，XX Mr./Mrs.? XX先生/小姐,请问您是现金或是信用卡付款？
How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？
How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.
XX先生/小姐，您付现金还是用信用卡付账？
Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。
Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.
XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？
May I have your passport so that I can fill in you visa number and place of entry, xx Mr./Mrs.
XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？
Would you tell me your departure date?/ What time will you check out? XX Mr./Mrs.
XX先生/小姐能告诉我您的离店日期吗？
Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。
The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.
XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。
I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。
As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.
按酒店规定，没有预订的客人得付一天房费作为押金。
Would you like a smoking or non-smoking room, XX Mr./Mrs.?
XX先生/小姐，您需要一间吸烟房还是不吸烟房？
XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.
XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。
Please remember to return your key before you leave our hotel, XX Mr./Mrs.
XX先生/小姐，在您离开酒店前，请记住归还钥匙。
Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.
先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。
The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.
XX先生/小姐，我们的退房时间延迟到下午2：00。
XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？
XX Mr./Mrs. May I confirm your departure date, Please? XX先生/小姐，能确认一下您的离店日期吗？
内容提要：Registering a tour group为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yo
Registering a tour group为团队登记
XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？
I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.
XX先生/小姐，我想确认一下贵团的预订和日程。
Is there any change in the number in your group，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？
You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.
XX先生/小姐，您们预订了14个双人间和6个单人间。这是住房名单，对吗？
XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。
XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.
XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。
XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?
XX先生/小姐，如有变化，请通知前台。
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：
What’s your name? May I have your name?
Do you want some tea? Could you like some tea?
Over here, please. Could you come this way please?
*不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on等等，也不适合在酒店中使用。
*别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助。
*对男性客人，尊称为Sir;面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”,不要直接称呼Mr.或Ms.至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.
*正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
*在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I~
May I have your check-out time, please?
May I see your passport, please?
May I know your nationality, please?
2．麻烦客人时，可使用Could you~
Could you fill out the form, please?
Could you write that down, please?
Could you draft the fax, please?
Could you hold the line, please?
3．询问客人的喜好或是做什么时，可使用Would you~
Would you like to take a taxi?
**只要在疑问词后加“Would you~”，就可以提出大部分的询问。
When would you like to visit Kunshan?
When would you like to have lunch?
What time would you like to eat?
Who would you like to contact?
Which kind of room would you prefer?
How would you like to settle your bill?
How long would you like to stay?
How many tickets would you like to buy?
4．在提供建议协助、征求意见时，可使用Shall I~或Would you like me to do~?
Shall I make the reservation for you?
Good afternoon.(用于中午至下午六点以前)
Good evening.(用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to LI JIA Hotel.
中午好，先生，欢迎光临丽嘉酒店
Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
I am very sorry to have kept you waiting.
Could you wait a little longer, please?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
如果是自己的错就说“I am sorry.”;如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.
I am very sorry for the inconvenience.
I would like to apologize for the mistake.
5.客人对自己说“Thank you.”时回答
We hope to see you again soon.
Thank you for staying with us.
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”,然后请求他人协助。
Could you repeat that, please?
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是说您丢了房间的钥匙？
1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”
“Information Desk speaking. May I help you?”
I am afraid you have the wrong number.
This is the LI JIA Hotel, 2234-1156.
这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.
不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗？
I’ll tell him to call you back when he returns.
May I have your name and phone number, please?
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
We look forward to hearing from you.
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
B: Good evening, Ms. Welcome to China-trust Hotel.
小姐，晚安。欢迎光临中信酒店。
B: How many pieces of luggage do you have?
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
详细内容可以参见http://www.hiholiday.com/cgi-bin/feature/view.asp?id=10325&First_item=E&Second_item=2&Third_item=
1、“酒店前台”用英语说是“Hotel Front Desk”。
2、我认为上面这句英语中最重要的词汇是front，下面我带大家来了解一下front的其他详细内容，希望对您有所帮助：
3、单词发音：英[frʌnt]美[frʌnt]
4、n.正面；前面；前线；【气象学】锋
5、front，英文单词，主要用作名词、形容词、副词、及物动词、不及物动词，作名词时意为“前面；正面；前线，人名；(法)弗龙”，作形容词时意为“前面的；正面的”，作副词时意为“在前面；向前”，作及物动词时意为“面对；朝向；对付”，作不及物动词时意为“朝向”。
6、form a front against组成反对…的战线
7、Thehousehasthreebedroomsatthefrontandtwoattheback.
8、房屋正面有三间卧室，后面两间。
9、Climbingplantsrambledoverthefrontofthehouse.
10、攀缘植物贴着房子正面的墙到处长。
11、It'sthere,rightinfrontofyou!
12、Itisessentialthatwepresentaunitedfront.
13、至关重要的是我们要表现得团结一致。
14、Yournamewillappearatthefrontofthebook.
15、There'sabusstopinfrontofthehouse.
