本文目录
1、2\酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;
2、CTP营业利润贡献:Contribution to Trading Profit;
3、GOP总经营利润:Gross Operating Profit;
4、RevPAR平均每间可卖房间的收入:Revenue Per Available Room;
5、RGI收入产生指数:Revenue Generation Index;
6、GSTS宾客意见调查系统:Guest Satisfaction Tracking System;
7、ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;
8、TQM全面质量管理:TQM= Total Quality Management;
9、QES质量评估系统:QES= Quality Evaluation System;
10、PMS酒店经营管理系统: PMS= Property Management System;
11、SOP(标准经营程序): SOP= Standard Operating Procedures;
12、KNR重要公司协议价:KNR(Key Negotiated Rate);
13、LNR"当地"公司协议价:LNR(Local Negotiated Rate);
14、RFP合作协议申请:RFP= Request for Proposal;
15、FIT(散客):FIT=Fully Independent Traveler;
16、DND(请勿打扰):DN D= Do Not Disturb;
17、VIP(非常重要的人)：VIP= Very Important Person;
18、IBP(综合经营计划)：IBP= Integrated Business Plan；
19、VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office
1、Accelerated depreciation积累折旧
2、European plan欧式开帐法（食宿分算）
3、Actual market share实际市场份额
4、Executive housekeeper行政管家（客房部经理）
5、Affirmative action非歧视的比例用工原则
6、American plan美式开帐法（食宿费合并计算法）
7、Availability board可利用客房数量提示板
8、Arrivals report预计抵店客人报告
9、Balance sheet资产负债表（平衡表）
10、Brand standard特许经营品牌标准
11、Front office manager前厅部经理
12、Function book团体会议及会务安排表
13、Guaranteed reservation担保预定
14、Central reservation system中央预定系统
15、Guest room attendants客房服务员
16、Circulating par stock平均周转存货
17、Human resources department人力资源部
18、Complimentary program免费奖励计划
19、Concurrent control经营目标实时监控
20、Credit card guarantee信用卡担保定房
21、Daily operations report每日报表
22、Departure report预计离店客人报表
23、Loss prevention committee预防损失委员会
24、Emergency key应急钥匙 Market value risk市价风险
presidential suit(PS)总统套房
1、宾馆，招待所住房标准及经济间两种。
标准间指：2-3张床，有独立卫生间，有地毯，彩电，电话，风扇（或分体空调）；
经济间指：4-6人间（或高低铺）集体浴室,一般黑白电视。标准间与经济间最大的区别在于有无卫生间。
有标准间，单人床（大床）套房，豪华套房，总统套房房内有独立卫生间，地毯，彩电，电话，中央空调，小冰箱等。
can't put somebody through接不通
second floor(英)三楼，(美)二楼
staircase, stairs, stairway楼梯
sitting-room, living-room起居室
cold and hot water taps冷热自来水龙头
sprinkle-nozzle,(shower) nozzle喷头
toilet, lavatory, washroom卫生间
water closet, W.C.厕所；抽水马桶
toilet roll, toilet paper卫生纸
opal bulb, opaque bulb乳白灯泡
sitting-room, living-room起居室
cold and hot water taps冷热自来水龙头
sprinkle-nozzle,(shower) nozzle喷头
toilet, lavatory, washroom卫生间
water closet, W.C.厕所；抽水马桶
toilet roll, toilet paper卫生纸
opal bulb, opaque bulb乳白灯泡
Be careful when using the bath.使用此浴室时小心。
Booking made through most travel agents.可通过各地旅游代理商定票。
Centrally located overlooking a park with free parking.市区中心，紧靠公园，免费停车。
Cleanliness and comfort assured.保证干净舒适。
Conference facilities.会议设施
Easy access to… Close to city center.紧靠市中心，去……交通便利，。
Equipped and furnished to a high standard.家具配备高档，设施配备精良。
Extremely well equipped.设施配备精良。
Friendly family guest house near city center and railway station.家庭式客房，紧靠市中心和火车站。
Full central heating with house provided hot water 24 hours中央暖气系统，房间24小时提供热水。
Fully centrally heated.中央暖气全部开放。
Indoor swimming pool室内游泳池
Night porter on duty.夜间有行李搬运服务生。
Price according to season and size of flat.价格按季节和公寓大小而定。
Reduced rates for elderly.老人优惠
Shave pins in all bedrooms所有卧室备有刮脸刀/脱发器插头
Stay a minimum of 3 nights and receive 1 extra night free.最少住三晚，另外免费一晚。
Tea/coffee making facility in all bedrooms.所有卧室有沏茶和煮咖啡的条件。
This offer is available for all stays to 31 October 2003.对截至2003年10月31日的住宿实行优惠。
Warm, friendly service in a comfortable home.热情友好的服务，舒适温馨的家。
尽享阳光下炽热的服务… Soak up the most Sizzling service under the sun…
快乐的贵宾 be a happy executive at Yuda
贵宾房人民币988.00元净价 Only RMB 988.00 Net for Executive Club Room
实用面积48.6-56.8平方米 Room Area of 48.6-56.8sqm
贵宾酒廊的所有特权 Privileges of Executive Club Lounge
快速登记入住及快速退房 Express Check-in& Express Check-out
免费使用贵宾酒廊私人包间 Free Usage of the Lounge Private Room
免费1小时使用贵宾会议室 One Hour Free Usage of the Lounge Meeting Room
贵宾酒廊的免费下午茶 Complimentary High Tea at the Lounge
欢迎水果篮 Welcome Fruit Basket
乐彼思特西餐厅的自助早餐 Daily Buffet Breakfast at Le Bistroq
苏格兰酒吧欢迎饮料券 Welcome Drink Coupon at Scott's Bar
一大瓶矿泉水 One big Bottle of Mineral Water
贵宾夜床服务及晚安赠品 Turndown Service and Souvenir of Executive Club
延长退房至下午三点 Late Check-out Till 3:00pm
免费机场奔驰巴士接机 Free Airport Pick-up by Benz Coaster(需提前预订)(Prior Reservation Required)
免费使用健身设施(设施有限) Free Use of Gym( Limited Facilities)
以上房价已含15%的服务费 Above rate is inclusive of 15% surcharge.
上述房价对单/双人居住均有效，有效期至2001年8月31日 Above rate is valid until August 31, 2001
1、-(Knocking at the door.)-(敲门。)
2、-Please don't come in.-请不要进来。
3、-Just a moment(a minute),please.-请稍等一下。
4、-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?
5、-All right.Come in,please.-好的，请进来。
6、-Please clean it when I am out.-我马上要出去，请等一会儿打扫。
7、-May I change the water of the thermos now?-我现在可以换水吗?
8、-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
9、-下午我有几位朋友来访，请给加些热水瓶和茶杯。
10、-Well,we'll send tea into the room when the visitors come.
11、-好，客人来访我们会端茶进来的。
12、-By the way,is there any mail for me?-顺便一下，有我的邮件吗?
13、-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。
14、-Why did you come in without my permission?-你为什么没经我允许就进来了?
15、-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。
16、-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?
17、-Since you have come,you may do it now?-既然来了，现在就做吧。
18、-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。
19、-I am collecting the fee of the long distance call.-我来收长途电话费。
20、-This is the bill for the room rent of half a day.-这是补半天房金的帐单。
21、-Here is a telegram for you.-这儿有一封你的电报。
22、-Why is it unsealed?-它怎么被拆开了?
23、-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
24、-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。
25、-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?
26、-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。
27、-What is there in the wallet?-皮夹子里有些什么?
28、-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。
29、-Look,is this wallet yours?-看，这只皮夹子是不是你的?
30、-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。
31、-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。
32、-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。
33、-Please bring some chairs for me.-请拿几把椅子来。
34、-Please get me some soap.-卫生间的肥皂要添了。
35、-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。
36、-Get a hot-water bottle,please.-请拿一只热水瓶给我。
37、-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。
38、-I need another pillow.-我需要加一只枕头。
39、-All right,I'll get it for you right away.-好的，我就去拿。
40、-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。
41、-I beg your pardon.-请你原谅。
42、-Pardon me for interrupting.-对不起打扰你们了。
43、-Please excuse me for coming so late.-请原谅我来迟了。
44、-I'm sorry I was so careless.-很抱歉我太粗心了。
