本文目录
必须要有的。五星级都属于高级九点了，肯定会有外国人前来入住，最好在招牌上和指示语中英文通用，方便客人办理入住和休息。
而且五星级酒店必备项目中有提到这一点：各种指示用和服务用文字应至少用规范的中英文同时表示。导向标志清晰、实用、美观，导向系统的设置和公共信息图形符号应符合GB/T15566.8和GB/T10001.1、GB/T10001.2、GB/T10001.4、GB/T10001.9的规定。
同时员工训练有素，能用普通话和英语提供服务，必要时可用第二种外国语提供服务
1、广州的英语标识混乱，为人诟病已久。广州市质监局介绍，广东省目前尚未有全省统一的公共场所标志英文译法。目前不少公共场所双语标识的译法存在问题，有些英文译法与中文原意相去甚远。“中式英语标牌”、简单语法的错误，会让国际游客感到困惑，损害广东现代、开放的国际形象。
2、有关人士介绍，广州大部分的英语标识主要存在两个问题：一是英语用词不合适，前后不一致；二是很多英语标识仍然用的是“汉字打造法”，白云国际机场此前就被媒体曝光出英文标识的问题，如这边的“停车楼”被翻译为“parkinggarage”，而就在相隔不到20米的另一指示牌上，同样是“停车楼”，却被翻译为“carparkbuilding”。在机场出发大厅，“前行30米”的标识直接翻译成了“Goahead30m”，按惯用方法，ahead后面不会跟名词，令外国乘客十分别扭，甚至有点搞笑，其实最简单而直接的表述应该是“30mahead”。
3、该规范规定，厕所、洗手间和卫生间统一译为“Toilet”，涉及性别时，男厕译为“Gents/Men”；女厕译为“Ladies/Wom鄄en”。原本市民熟悉的公厕代名词“W.C”将被彻底取缔。
4、有关人士介绍，“W.C”词义本身与“Toilet”区别不大，但是从修辞上说，前者给人的印象粗俗简陋、不太卫生，后者文雅。“WC”是“Water-Closet”（冲水水箱）缩写，现在很多西方国家根本不用“W.C”表示厕所，英语里，“W.C”内涵可以理解为中国话所说的茅坑。
5、此外，该规范规定，饭店、餐馆全部译为“Restaurant”，而专门供人喝酒、小憩的酒馆、酒店则译为“Wineshop”。
6、Guangzhou English logo chaos, people have long reviled. Guangzhou pledges inspect bureau introduced, guangdong province is not yet a unified public English translation of sign. With many of the bilingual signs in public places translation problems, some English and Chinese translation from original intention."Chinese style English signs", simple grammatical mistakes, can let the international visitors feel confused, guangdong modern damage, and open international image.
7、Concerned personage introduction, guangzhou most of the English logo main two problems: one is the English words not appropriate, are not consistent; 2 it is many English logo is still use of Chinese characters"make law", baiyun international airport by the media after exposure out English logo of problems, such as the side of the"floor" is translated into"parkinggarage", and in less than 20 meters apart another sign, is also"floor", but is translated into"carparkbuilding". In the hall of the airport,"walking 30 meters" logo directly translated into"Goahead30m", according to the old method, behind not with nouns ahead, make foreign passengers quite at odds, even a little funny, actually the most simple and direct statement should be"30 mahead".
8、The rules and regulations, Toilet, the bathroom and Toilet unified translated as"Toilet", involving gender, Men's translated as"Gents/Men"; Ladies' room translated as"Ladies/Wom en transformative". People familiar with the original public toilets pronoun"W.C" will be completely banned.
9、Concerned personage introduction,"W.C" and"Toilet" meaning itself is not much different from, but from the rhetoric, the former gives the impression of crude, vulgar not too health, the latter elegant."WC" is"Water-Closet"(blunt Water tank) abbreviation, now a lot of western countries don't have"W.C" said the toilet, in English,"W.C" connotation to understand Chinese pit said.
10、In addition, the rules and regulations, hotel, Restaurant all translated as"Restaurant", and specifically for people to drink, a pub, hotel is translated as"Wineshop".
一、接听外线电话： 01、电话铃响三声接起，中英文清晰报出酒店名称：您好，昆明电信国际技术交流中心！ Good morning, 02、转接时，对来电方：请稍等！ Hold on,please! 03、电话占线时：对不起，电话占线，请您稍后再拨。 Sorry, the line is busy.please call back later! 04、转入电话无人接时：电话没人接，您是否需要留言？ There's no answer, Would you like to leave a message? 05、转入客房电话： A、请问您找那位？ Who would you like to speak to? B、对不起，没有这个姓名的客人。 Sorry, there's no guest with that name C、您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a hotel guest? 05、内容没听清或不确定时： A、请您再说一遍好吗？ Would you like to repeat the number? B、请您大声一点好吗： Could you speak a little louder, please C、请说慢一点！ Could you speak slowly,please? 07、对方拨错号码：恐怕您拨错了号码，这里是XXX酒店总机。 I'm afraid you dial the wrong number. here is xx hotel operator; 08、外线来电详细问询时：我将帮您把电话转到问讯处； I'll put you through to the information desk 09、来电方需要留言： A、请告诉我您的留言内容； Could you please give me the message, sir/ madam? B、请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！ Thank you for calling, I'll relay the message to Mr./Mrs.二、酒店住店客人的叫醒受理： 01、能告诉我您的姓名和房号吗？ May I have your name and your room number, please? 02、您需要什么时间的叫醒？ Could you tell me what time would you like to get up? 03、我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time, sir/ madam? 04、早上好（中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！ Good morning(afternoon, evening), sir/ madam! this is your wake-up call, Have a good day to you(have a nice day)!三、接酒店营业区，后台区，办公室电话： OPERATOR，您好，总机！四、住客电话询问： 01、内线电话免费。 There is no charge for in-house call 02、您能直拨电话。 You can make a dial-direct call 03、我们酒店设有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为； We have got DDD and IDD system in our hotel, if you want to make a DDD, you can dial xxx, and if you want to make a IDD, you can dial XXX.if you have anything else, you can call us again, we will help you, sir 04、我会立刻为您查找，然后打电话给您； I'll check immediately and call you back in a moment 05、请稍等一会儿好吗？我马上为您查找； Would you mind waiting a minute, I'll check it for you right now五、代客人接国际，国内长途； 01、您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？ Could you please tell me the form of payment, is it a pay call, collect call or credit card call, sir/ madam? 02、请问这是自己付费还是对方付费电话？ Is this a paid call or collect call? 03、您能告诉我电话的国家代码，地区代码和电话号码吗？ Could you please tell me country code, the area code and telephone number, sir/madam? 04、您能告诉我您要打的是叫人电话还是叫号电话吗？ Could you please tell me what kind call would like: a person to person or station to station call, sir/madam? 05、您能告诉我对方的电话吗？ Could you please tell me who are you want to speak? 06、能告诉我您的名字是怎么拼的吗？ Could you please spell your name?
